Terms of Service
Last updated: June 4, 2026
1. Agreement Overview
These Terms of Service ("Terms") govern access to and use of the SaidText Enterprise platform ("Service") provided by SaidText srl ("SaidText", "we", "us"), a company incorporated under Italian law. By executing an Order Form or accessing the Service, the subscribing entity ("Customer", "you") agrees to be bound by these Terms. Enterprise customers may have additional terms in a separately executed Master Services Agreement (MSA) which shall take precedence in the event of conflict.
2. Service Description
SaidText Enterprise is a governed voice-in / record-out platform for multi-site industrial operations. The Service enables authorized users to create structured operational records via voice input, with features including audit logging, configurable retention policies, and export to CSV and PDF with an API available.
3. Subscription & Licensing
Access to the Service is provided on a subscription basis as specified in the applicable Order Form. Subscription tiers include Starter ($490/month), Pro ($1,490/month), Business ($3,490/month), and custom Enterprise pricing. Each tier specifies user limits, feature access, and support levels. Subscriptions automatically renew for successive terms unless written notice of non-renewal is provided at least 30 days prior to the end of the current term.
4. Data Ownership & Intellectual Property
Customer retains all rights, title, and interest in Customer Data, defined as all structured records, operational data, and metadata generated through Customer's use of the Service. SaidText retains all rights in the Service, its underlying technology, and any improvements thereto. SaidText may use anonymized, aggregated usage data to improve the Service, provided such data cannot be used to identify Customer or any individual user.
5. Security & Compliance
SaidText implements industry-standard security measures including TLS 1.2+ encryption in transit, AES-256 encryption at rest, controlled account access, and audit logging designed to be tamper-resistant. Infrastructure is hosted on SOC 2-audited cloud providers within the United States. SaidText's own SOC 2 Type II framework is currently in progress. Customers remain responsible for all recordability determinations, regulatory filings, and compliance decisions under applicable laws including OSHA regulations.
6. Uptime Target
SaidText targets 99.9% monthly uptime for the production Service, excluding scheduled maintenance windows communicated at least 48 hours in advance. Enterprise tier customers may negotiate enhanced uptime terms including dedicated support channels, priority incident response, and remedies for downtime exceeding agreed thresholds, as specified in the applicable Order Form or MSA.
7. Acceptable Use
Customer agrees to use the Service only for lawful business purposes consistent with the Service's intended use as an operational record-keeping platform. Customer shall not: (a) reverse-engineer, decompile, or attempt to extract source code from the Service; (b) use the Service to store or process data unrelated to operational records; (c) share access credentials or allow unauthorized third parties to access the Service; (d) attempt to circumvent access controls, rate limits, or security mechanisms.
8. Limitation of Liability
To the maximum extent permitted by applicable law, SaidText's aggregate liability under these Terms shall not exceed the total fees paid by Customer in the twelve (12) months preceding the claim. In no event shall SaidText be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, regardless of the theory of liability.
9. Termination
Either party may terminate the subscription for cause upon 30 days' written notice if the other party materially breaches these Terms and fails to cure within the notice period. Customer may terminate for convenience at the end of any subscription term with 30 days' prior written notice. Upon termination, Customer's access to the Service ceases and all Customer Data is exported (upon request) and purged within 30 days, unless otherwise agreed in writing.
10. Governing Law & Disputes
These Terms shall be governed by and construed in accordance with the laws of Italy. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Italy, unless otherwise agreed in the applicable Order Form or MSA.
11. Modifications
SaidText may update these Terms from time to time. Material changes will be communicated to the Customer's designated administrative contact at least 30 days prior to taking effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
12. Contact
For questions about these Terms, contact us at legal@saidtext.com.
Employers remain responsible for recordability and compliance decisions.